CVPS (Creating Vision in Parking Systems) is a company that offers touchless valet solutions for your business. They have been involved in the hospitality and service industry for many years, and they understand what it takes to create solutions for you, your employees, and your customers.
Their valet parking solutions offer mobile and desktop tools that help your business increase revenue, reduce claims, and deliver excellent customer service. Take a look at some of the ways that this software improves the customer experience.
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It Offers Ticketless Valet
One of the favorite features of CVPS among customers is that it offers a ticketless valet service. Customers no longer need to keep track of their ticket, and they can use valet in a completely contactless way. They don’t even need to download an app to use this feature. When they drop their car, they receive a text message, and when they are ready to pick it up, they can request the vehicle and make payment on their phone. It is so simple, and it allows them to quickly and easily drop off and pick up their vehicles.
Customers Get Contactless Pay With Multiple Payment Options
Another reason that customers prefer their experiences with businesses that use CVPS software is that they get contactless pay with multiple payment options. Customers can go to their phone, request their vehicles, and make payment. They can use credit cards, Google Pay, Apple Pay, and more. They can also scan validations, and they can leave a tip in the app. The convenience makes customers happy. When they finish up a meal or are ready to leave their hotel room, they can use their phone and take care of it. They don’t have to find a ticket or wait in line; they can pay and their cars will be waiting for them when they arrive at the valet.
It Offers Clear Communication
Clear communication is important for any aspect of customer service. When you use software from CVPS, it simplifies the entire process for customers. When they drop the car off, they will receive a text with their virtual ticket. When they are ready to pick the car up, they can click on the message to pay.
The customers may not be aware of the process on the business end, but the clarity and transparency on the business side improves customer communication. You can monitor customer requests and message valets when they need to retrieve a car. They don’t need to search for the car because all of the vehicle information is attached to the ticket.
In addition, if there is any issue with damage, it is easy to clear it up. The software allows you to take photos of the vehicles that are time and date stamped. It shows everyone involved the condition of the car on arrival as a basis for comparison. This makes it easier to have clear and transparent communication on these issues.
They Can Use Kiosks
Another option that CVPS provides is customer request kiosks. These kiosks can be conveniently placed so that the customer can pay for the car and request retrieval. Customers love this flexibility, and these kiosks can offer them feedback on the status of the vehicle, any retrieval time, and more. In addition to kiosks, you can have tablets installed on walls or in desks. These kiosks also allow customers to scan validations and more.
They Make Customers Feel Confident About the Valet Process
When customers have some control over the valet experience, they feel more confident about it. With regular valet services, the customer receives a ticket. They don’t know where the car is parked, and they have no idea how long they will have to wait to retrieve it.
Some customers dread the interaction. With CVPS software, customers can see what is happening every step of the way. They have control of the experience because they can pay on the phone and check on the vehicle status. Rather than waiting in line, they can come when the car is ready.
Customers Get Better Customer Service
You can provide better customer service when you use this software. The valet parking attendant doesn’t have to try to find out information for the customers, and you can track every interaction with the customer. This makes it easier for you to communicate when the customers have concerns or complaints, and you can find any answers to questions they may have. Customers can provide feedback as well, so it is easier for you to improve your service.
Closing Remarks
When you use CVPS software, you can streamline your valet parking service. No matter what part of the hospitality industry you are in, you can improve the customer experience with these digital tools. Customers love the convenience and transparency of this software, with benefits ranging from pay-by-phone to ticketless valet. You can improve your customer service when you use this software.
